FREE NEXT DAY SHIPPING on orders over £17 until 22nd Dec (last shipping day)

Shipping Policy

Thank you for visiting and shopping at FAFF Coffee. Following are the terms and conditions that constitute our Shipping Policy.

 

Domestic Shipping Policy

Shipment processing time

All orders received before 13:00 are processed the same day. Orders received after 13:00 will be processed the following working day. Orders are not processed on weekends or holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

 

Shipping rates & delivery estimates

All orders are shipped by Royal Mail 48 Tracked service and will be delivered in 2-3 days. Orders under £17 will incur a £4 shipping fee. Orders over £17 will incur no shipping fee. 

We also offer a next day service using Royal Mail 24 Tracked. The fee for this delivery service is £5 and can be chosen at checkout. 

Delivery delays can occasionally occur.

 

Shipment confirmation & Order tracking

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours. 

 

Damages

FAFF Coffee is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.

Please save all packaging materials and damaged goods before filing a claim.

 

International Shipping Policy

We currently do not ship outside the UK.

 

Returns 

Our Return & Refund Policy provides detailed information about options and procedures for returning your order.
 

SATISFACTION GUARANTEE

We think you'll love our coffee bags but if for some reason you don't - we'll refund you, no questions asked.

ROYAL MAIL SHIPPING

All our orders ship with Royal Mail 48 as standard and we offer free shipping on all orders over £17.

1 TREE PLANTED PER ORDER

We work with Ecologi to plant a tree with every order.